Thing #5

I have used IM for a few years to talk with my son daily at college.
The advantages are being able to talk now and not have to wait for a response, unless they are talking with others at the same time.
The disadvantages are they may not be on at the same time as you or available to talk.
I could see this being used to track down a book that a patron is wanting to read.
I would encourage patrons to use IM to ask reference questions.